This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies.   Learn more   Hide this message

Terms & Conditions

INTRODUCTION

Seapsray is a part of UK design and manufacturing company Haddow Group Plc, a company registered in England and Wales under company number 02132183. Our registered office and main trading address is Listers Mill, Heaton Road, Bradford, West Yorkshire BD9 4SH. Our VAT number is 500357588.

The following terms and conditions set out the basis on which all goods are sold by Seaspray (“We”, “Us”, “Our”), to the purchaser, (“You”, “Your”), from Our websites (“the Site”).

These terms and conditions, together with Our Privacy Policy and any order form or payment instructions comprise the whole agreement between You and Us in relation to each order that we accept from You.

All purchases of goods from the Site will be governed by these terms and conditions to the exclusion of any other terms.

By browsing the Site or submitting an order You agree to be bound by these terms and conditions. From time to time we may change our terms and conditions on this page and may place notices on other pages of the website. Use of the service will signify that you agree to any such changes.

By placing any order You acknowledge that You have not relied on any statement, warranty or representation other than those which are made in these terms and conditions, Our Privacy Policy, any order form or any payment instructions.

CONTACT

If you have any queries about these Terms and Conditions or need to contact us for any reason you can write to us at the above address, or via email to customercare@seaspray.co.uk or telephone on 01274 3360460.

OUR PRODUCTS

  1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
  2. The packaging of the Products may vary from that shown on images on our site.
  3. The quantity, quality and description of any specifications for the goods shall be those set out in the Site. You should be aware that although all reasonable steps are taken to ensure accuracy of descriptions and images on the Site, We cannot guarantee accuracy.

PRIVACY POLICY

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

YOUR ACCOUNT

  1. You accept that You are responsible for ensuring the accuracy of any information supplied by You. Failure to supply accurate, up to date personal information that results in a delay or non-delivery of Your order shall be entirely Your responsibility for which We accept no liability.
  2. It is Your responsibility to take reasonable steps to protect Your account from unauthorised access and ensure that Your password is kept secure and confidential. Should You have reason to believe that Your password security or account has been compromised it is Your responsibility to inform Us immediately and take action to prevent further breaches via Your systems.
  3. We reserve the right to edit or remove content from reviews, restrict or refuse access to, or terminate accounts and cancel pending orders at Our absolute discretion. Cancelled orders will not be charged.

ORDERS

  1. When placing an order with Us, You are making an offer to purchase. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
  2. We will send You an Order Confirmation email to acknowledge Your offer. Your offer is considered accepted by Us only when We despatch the goods and send You a Despatch Confirmation email. Any goods on the same order not despatched and confirmed in a Despatch Confirmation email do not form part of that contract.
  3. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
  4. We reserve the right to correct errors and omissions in any price or other information without any liability.
  5. Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods, You represent and warrant that You are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.

PAYMENT

  1. You can only pay for your goods using a debit or credit card. We will pre-authorise Your card during the checkout process. The order amount is reserved from Your available spending limit, but not deducted from Your account. We will request the funds from Your card at the point of despatch.
  2. Failure to collect the funds successfully may result in delayed acceptance of Your order or cancellation.
  3. Payments are processed by Our bank and Your card issuer via secure encrypted payment processing gateway. We are fully PCI DSS Compliant (Payment Card Industry Data Security Standard).

DELIVERY

  1. Due to limited availability of some of the goods We sell, a particular item may be out of stock. We accept no liability for delays caused by goods being out of stock. If You have requested multiple shipments, We will debit the second and any subsequent shipment’s carriage charges from Your card.
  2. Times to despatch shown on the website are an estimate only. We shall not be liable for delays caused by matters outside of Our control.
  3. The cost of delivery will be displayed at the shopping basket and checkout prior to submitting Your order.
  4. Delivery of an Order shall be completed when we deliver the Products to the address you gave Us and the Products will be your responsibility from that time. Risk of damage to, or loss of, the goods shall pass to You at the point at which they are delivered to You.
  5. If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
    1. we have refused to deliver the Products;
    2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or you told us before we accepted your order that delivery within the delivery deadline was essential.
  6. For UK couriered consignments, We reserve the right to charge a GBP15 Redirection fee to any address other than the delivery address specified in Your order. If no UK delivery address is specified in Your order consignments will automatically be sent to the billing address
  7. We will provide You with an expected delivery date when We despatch Your order. It is Your responsibility to ensure that someone is available at the address to sign for the delivery should it be required. We accept no liability for delays in You receiving the order, due to no signature being available at the address provided. Expected date of delivery is estimated and may be subject to change due to adverse conditions.

INTERNATIONAL DELIVERY

  1. Unfortunately, we do not deliver to addresses outside the UK.
  2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  3. Please contact our Customer services team on 01274 360460 to request specific overseas deliveries where prices will be communicated to you for shipment.

NON-DELIVERY

  1. In the unlikely event of non-delivery of Your order, You agree to undertake reasonable steps, as requested by Us in order to resolve the situation for You as quickly as possible. Steps may include, but are not limited to;
    1. confirming with Your local delivery centre that no consignments are being held for You;
    2. ensuring that someone is available to take delivery at the address provided, and
    3. providing Us or Our delivery partners declaration of non-delivery upon request.
  2. Although every effort will be made by Us to ensure that non-delivery, issues are resolved as quickly as possible, Royal Mail does not consider delayed items as “lost ” or “missing” for 15 days within the UK. This may result in exceptional circumstances to a delay in replacing or refunding Your order.
  3. Failure by You to complete and return declarations of non-delivery as requested by Us or Our partners that results in the rejection of Our compensation claim, will result in You being debited for the current retail value of the missing items.
  4. It is Your responsibility to inform Us as soon as practicable (but no more than seven days), of subsequent delivery of goods previously refunded or replaced due to non-delivery.

PRICING

  1. The prices of the Products will be as quoted on our site at the time you submit your order. Although every effort is made by Us to ensure that the prices displayed in Our catalogues or on the Site are correct, mispricing can occur.
  2. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  3. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  4. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
  5. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
  6. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.

STOCK AVAILABILITY

  1. Where goods are “in stock” at our fulfilment facility, this is indicated on the particular product page on the Site. We make every effort to ensure the accuracy of this information. However, stock level errors can occur. We accept no liability whatsoever for delays as a result of stock level inaccuracies.
  2. Where items are not in stock and a timescale for availability is provided, this timescale is an estimate, not a guarantee and should not be relied upon. We will notify You if items are subsequently delayed or unavailable from the supplier. We accept no liability for delays from Our suppliers.

CANCELLATION

RIGHT TO CANCEL YOUR ORDER

  1. You may withdraw your offer to buy at any time prior to Us despatching Your goods, by contacting Us directly at customercare@seaspray.co.uk or by telephone on 01274 3360460.
  2. If you email us please include details of your order to help us to identify it. If you use this method we will e-mail you back to confirm we have received your cancellation.
  3. At the time the goods are despatched you are deemed to have entered into a contract and the cancellation period begins.
  4. Under the Consumer Contracts Regulations 2013, EU customers have the right to cancel their contract within 14 calendar days without giving any reason.

COOLING OFF PERIOD

  1. The cancellation period will expire after 21 calendar days from the day on which you receive the goods.
  2. In cases where the items in your order are delivered separately, the cancellation period will expire after 21 calendar days from the day on which you receive the last item.
  3. If your contract is for a regular delivery of goods, the cancellation period will expire 21 days after the day on which you receive the first delivery of the Products.
    e.g: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

CANCELLATION OF CONTRACT

  1. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at customercare@seaspray.co.uk if you use this method we will e-mail you to confirm we have received your cancellation. You can also contact us by telephone on 01274 360460 or by post to Seaspray, Haddow Group, Lister Mills, Heaton Road, Bradford, BD9 4SH.
  2. If you are e-mailing us or writing to us please include details of your order to help us to identify it.
  3. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

RETURNS

  1. If a Product has been delivered to you before you decide to cancel your Contract:
    1. then you must return it to us without undue delay and in any event not later than 21 days after the day on which you let us know that you wish to cancel the Contract. You can return it to us at Seaspray, Haddow Group, Lister Mills, Heaton Road, Bradford, BD9 4SH. If we offer to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
    2. unless the Product is faulty or not as described (See below), you will be responsible for the cost of returning the Products to us.

FAULTY GOODS

  1. Should You believe that any product You have purchased from Us is faulty, it is Your responsibility to contact Us as soon as reasonably practicable and give Us as much detail as You can. We will then assess the situation and determine the best course of action required, in order to resolve the situation for You as quickly as possible.
  2. You agree to undertake reasonable steps as requested by Us, in order to resolve the situation. Steps may include, but are not limited to, providing Us with images of said fault by email, fax or post. Returning the item to Us and ensuring the availability of the item for collection by Our agents.
  3. If any product that is purchased is faulty, We will exchange it for an identical replacement (where stock availability allows) free of charge, provided that the product is returned to Us with its original packaging and the fault is notified to Us. The provision of a replacement item is conditional on Us first verifying the reported fault.
  4. Where identical replacement stock is unavailable, We will reimburse You for the cost of the goods and in circumstances where the faulty good constitutes the entire order, we will also reimburse the outbound delivery costs.
  5. When ordering a bikini from us, please note that some styles are sold as a set. If the bikini is sold as a set this needs to be returned to us as a set in its original form for us to be able to issue a credit to you. For instance if ordering a size 10 bikini, the retuned item which we will credit needs to include the size 10 bikini bottom and size 10 bikini top. Credits will not be issued for incomplete sets returned to us.

REFUNDS

  1. We will reimburse You the original purchase amount paid for the goods where either:
    1. You have requested a refund
    2. The stock is unavailable to fulfill an exchange request
    3. The value of the original item and the requested exchange item differs
    4. You have requested a different product in exchange.
  2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  3. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  4. If you have returned the Products to because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  5. When returning a product on offer, the item will be credited to you at the amount you paid during the offer and not at the full price. If free items are included in the promotion, the free gift needs to be returned at the same time as the item you purchased to receive a full credit. Failure to return the free gift will affect your rights to a refund.

WARRANTY

  1. We provide a warranty that on delivery and for a period of 6 months from delivery, the Products shall be free from manufacturing defects. The warranty does not apply to any defect in the Products arising from:
    1. fair wear and tear;
    2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
    3. if you fail to operate or use the Products in accordance with the user instruction
    4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
    5. failure to follow the correct washing instructions as indicated on the garment