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Privacy Policy

Seaspray is a part of UK design and manufacturing company Haddow Group.

Haddow Group ("We") are committed to protecting and respecting your privacy, and ensuring that any information we hold about you is secure. This policy explains how we collect, use and store your personal information.

For the purpose of the General Data Protection Regulations 2018, the data controller is Haddow Group of Lister Mills, Heaton Road, Bradford, BD9 4SH (registration number 2132183).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

CONTACT DETAILS

If you have any queries about this policy please contact us at the above address, or via email at customercare@seaspray.co.uk or telephone on 01274 3360460.

YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this privacy policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website. Use of the service will signify that you agree to any such changes.

INFORMATION WE COLLECT FROM YOU AND HOW WE USE IT

When you purchase goods at www.seaspray.co.uk, we will need to collect some basic information from you to process your order as detailed below. We will never collect sensitive information about you without your explicit consent.

Information Why do we need this? Who do we share it with
Your Name and Postal Address So we know where to send your order The courier who delivers your order.
Partners and 3rd party service providers are prohibited from sharing your information except where required to do so by law.
So we can perform security checks against your payment method. Our bank and your card issuer
E-mail address So we can contact you to acknowledge that we have received your order Only Us
So we can contact you to confirm that the Products have been dispatched to you (Dispatch Confirmation) The courier who will deliver your order.
To send you special offers and information if you choose to join our mailing list Only us
Phone Number So we can contact you regarding your order Only us
To let you know when your delivery is due, our chosen courier may text you with an estimated time and date of delivery. The courier who will deliver your order.
Payment card details So we can take the funds to pay for your order Our bank and your card issuer via secure encrypted payment processing gateway. We are fully PCI DSS Compliant (Payment Card Industry Data Security Standard).
Order details Details about what you order will be stored for a minimum of six years so that we can assist you should you need to contact us about your order in the future. Only us

If you contact us regarding your order, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Except as otherwise stated in this policy, we will never provide your information to any third party.

DATA RETENTION

We review and evaluate the data we hold as an organisation on a yearly basis and dispose of any data that is not considered relevant to our ongoing business operations. Any accounts that haven’t been used for 5 years or more will be considered to be inactive and will be deleted.

MAILING LIST

From time to time we would like to provide you with information about Seaspray promotions and any other services or products we think may be of interest to you. Due to Data Protection rules we can-not add you to our mailing list without your express consent.

To join our mailing list please click Subscribe.

You can easily remove yourself from future mailings by following the instructions on the bottom of the any of the emails you receive, or by clicking Unsubscribe at any time.

UPDATING YOUR DETAILS

We want to, and legally have to, ensure that any information we hold about you is accurate and up to date. If you have a Seaspray account you can check and amend your details by logging into your account and making any necessary changes. Alternatively, you can contact us at customercare@seaspray.co.uk or via telephone on 01274 3360460.

Under Data Protection Regulations you also have the right to request that any personal data that we hold about you is deleted; or you can withdraw your permission for us to process your data, if we no longer require it. To make a request please contact us at customercare@seaspray.co.uk or via telephone on 01274 3360460.

SUBJECT ACCESS REQUESTS

If you wish to request information on what Personal Data Haddow Group hold about you, you can submit a Subject Access Request. This must be in writing via post or email, with some evidence to prove your identity.

COOKIES POLICY

What are Cookies and how do we use them?

When you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  1. To estimate our audience size and usage pattern.
  2. To store information about your preferences, and so allow us to customise our site according to your individual interests.
  3. To speed up your searches.
  4. To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.